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Efficiency & Empowerment: How technology is supercharging contact centres
Fri Mar 31, 08:00 - Fri Mar 31, 13:00
TBC
ABOUT
CX Experts, supported by SaaS industry leaders Zendesk, ADA, SurveyPal, TymeShift & 1Stream, extends a warm invitation for you to join us at a unique knowledge-sharing symposium. This event is not to be missed and brings together technology partners who are supporting some of the biggest brands around the globe.
Agenda:
- Introductions
- CX Experts: What does good look like?
- Zendesk: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync
- ADA: Automatically resolve more support interactions with less effort in any language or channel. All from a single platform.
- Tymeshift: Modern WFM made for Zendesk. Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service
- Surveypal: The paradox of efficiency: How striving for short-term gains can result in long-term losses
- 1Stream: Enhance your Zendesk experience with a local telephone partner in SA
- Panel Q&A
Timings:
7:30-8:00 - Registration & Refreshments
10:00-10:15 - Mid Morning Break
13:00 - Lunch & Networking
DIRECTIONS
Efficiency & Empowerment: How technology is supercharging contact centres
TBC
161 Maude St, Sandown, Sandton, 2196
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